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  1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to 30 days to reach your doorstep. Each product at Pinaglare Collections has an estimated delivery time that you can find in the product description.

  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

  1. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

    6. What if I am not satisfied with my order?

If you are not satisfied with your order, please contact us ASAP. We will do our very best to service you in less than 24 hours. We will do WHATEVER it takes with outstanding customer service support to assist everyone as we highly value our customer satisfaction. We make sure that every customer is 110% satisfied in every aspect with 24/7/365 FAST SUPPORT. 

Your satisfaction is our motivation to do better and we sincerely invite you to leave a positive feed back for us if you are satisfied with your items : )

Thank you for all of your 5 star feed back!


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